Getting your technical problems solved
When contacting 3DVision Technologies Technical Support Team, please be prepared to provide the following information:

• Software version and current Service Pack installed.
• Operating System, Service Packs installed and graphics card information.
• Compress your files using NO spaces in your file name.
• Upload a copy of your files to our FTP Site.
• Email support@3dvision.com, use our “Report a Problem” form or call us at 1-800-621-4633 to enter your issue into the technical que.
• Please have information available to validate your software license.
• Please be prepared to discuss all your attempts at a solution thus far.

Online SolidWorks Support

• SolidWorks API Help
• SolidWorks Enhancement Request Form
• SolidWorks Video Card Testing Page
• Downloads and Software Updates
• SolidWorks Services Registration
• Installation FAQs

Support FAQ
Find the most frequently asked questions regarding trouble-shooting and technical issues that have already been cared for.

• Customer Portal Process
• Clean Uninstall and Reinstall
• Alternative to Try Before Reinstalling
• SolidWorks and Computer Maintenance
• Do I Have a Fault Video Card Driver?
• How Do I Check My Video Hardware and Drivers Being Used?
• eDrawings Uninstall Process
• Making a SW RX
• Making a Options File for Timeout in SNL
• Questions on Crashing
• Repair / Modify an Installation
• Slow Downs
• SW Explorer